Refund & Payment Responsibility Policy

For Quyoom Ride (Passengers) and Quyoom Captain (Captains)

Last Updated: Insert Date

Introduction

Quyoom Ride is a peer-to-peer ride booking marketplace that connects passengers ("Users") with independent captains ("Quyoom Captains"). We provide a digital platform to help people find rides easily, safely, and affordably. However, Quyoom Ride is not a transportation company. We do not own vehicles, employ captains, or directly provide transportation services. Our role is to enable connection, coordination, and communication between passengers and captains.

This policy explains how ride payments, captain subscription fees, cancellation scenarios, and refund eligibility work.

1. Passenger Ride Payments

Quyoom Ride does not collect or process any ride fare. All ride payments are done directly between the passenger and the captain after the trip.

• Passengers pay their captain in cash, UPI, or any mutually agreed method.
• The amount paid is based on mutual understanding between both parties.
• Quyoom Ride does not charge any fees to passengers.
• Since the platform does not receive money from the passenger, Quyoom Ride does not provide refunds for ride fares.

If a misunderstanding or disagreement happens:

• The platform can assist in communication only.
• Quyoom Ride cannot refund, reduce fare, or enforce payment, since we are not involved in the payment transaction.

2. Captain Subscription / Plan Fees

To access and receive ride requests, captains must purchase a plan, which may be:

• Daily Plan
• Weekly Plan
• Monthly Plan
• Promotional or Seasonal Plan

This plan fee is solely for:

• Access to platform ride requests
• Visibility to passengers
• Use of platform features

It is not a deposit, not a balance, and not linked to number of rides completed.

2.1 No Commissions

• Quyoom Ride operates on a zero-commission model.
• Drivers keep 100% of the ride fare they earn.
• The plan fee is the only charge paid by the captain.
• The platform does not deduct income.

3. No Refund Policy

Quyoom Ride follows a strict No Refund Policy on captain plans.

Once a captain purchases a plan:

• The amount cannot be refunded, transferred, or withdrawn.
• No partial refunds are allowed.
• No refund is provided even if:

• The captain does not complete rides
• The captain is busy or offline
• The captain rejects ride requests
• The captain travels to another city or location with low demand
• The account is suspended due to policy violation

4. Exception to Refund Policy (Special Scenario)

A refund in platform credits (not cash) will be provided only if the captain received zero ride requests during the active duration of their plan.

Conditions for Eligibility

• The captain must have been online for at least 3 continuous hours each day.
• The captain must not have any blocking settings preventing requests (e.g., restricted distance, hidden profile, incorrect GPS).
• The captain must not reject or ignore any ride requests.
• The captain must be located in an active operational area.

If the system confirms zero ride requests received → the system will credit the same plan value amount to the captain’s Quyoom Wallet.

Important

• Refund is issued only as wallet credits (usable to buy future plans).
• Cash refund, bank transfer, or UPI refund is not allowed.
• Wallet credits cannot be withdrawn or sold.

5. Ride Cancellations

Passenger Cancels

• No payment is required if the captain has not yet started the ride.
• If the captain has arrived or waited, any compensation is mutually decided.

Captain Cancels

• No refund or compensation is applied from the platform.
• Any discussion must be resolved respectfully between both parties.

Quyoom Ride does not enforce cancellation charges.

6. Account Suspension & Fraud Policy

Quyoom Ride reserves the right to suspend or permanently terminate captain or passenger accounts for:

• Fake rides or fraud activity
• Abuse, harassment, threat, or violence
• Misuse of platform features
• Fake location / GPS manipulation
• Repeated cancellations to avoid platform usage

In such cases: No refund or wallet credit will be provided and account may be permanently blocked.

7. Dispute Resolution & Support

Users may contact support:

• Email: support@quyoom.com
• In-App: Help & Support → Submit Query

Quyoom Ride Support will review the case, listen to both parties, and assist in mediation.

However, support cannot force payments or issue cash refunds, or reverse wallet credits.

8. Platform Responsibility Disclaimer

• All ride arrangements are peer-to-peer.
• Quyoom Ride is not responsible for personal conduct of users.
• You travel at your own discretion and judgment.

The platform is a linking service, not a transport operator or payment service.

9. Policy Acceptance

• You accept this Refund & Payment Policy by using Quyoom Ride.
• Plan purchases are final and not refundable.
• Refunds are possible only in the zero ride request condition, and only as wallet credits.

If you'd like, we can also create Terms & Conditions, Privacy Policy, and Driver Agreement Contract. Tell us if you prefer a Legal/Corporate or Simple & Friendly tone.