Privacy Policy

Effective Date: November 29, 2025

Last Updated: November 29, 2025

1. Introduction

Welcome to Quyoom. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Quyoom ("we," "us," or "our") collects, uses, discloses, and safeguards information when you use our mobile application and services (collectively, the "Platform").

This policy applies to both Quyoom Ride users ("Users") and Quyoom Captains ("Drivers" or "Captains").

By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

For Users:

• Full name
• Phone number
• Email address
• Profile photograph (optional)
• Payment information (for wallet top-ups via Razorpay)
• Government-issued ID (if required for verification)

For Drivers/Captains:

• Full name
• Phone number
• Email address
• Profile photograph
• Driver's license details
• Vehicle registration information
• Vehicle insurance documents
• Bank account details (for wallet transactions)
• Tax identification numbers
• Government-issued ID for KYC verification
• Unique QR code assigned after verification

2.2 Location Information

Real-Time Location Data:

• GPS coordinates during Instant Rides (updated every 30 seconds for both users and drivers)
• Pickup location addresses
• Destination addresses
• Route information during active rides

Stored Location Data:

• Previous pickup and destination locations (stored to provide search suggestions)
• Frequently visited places
• Duplicate locations with identical names are not stored separately

2.3 Ride and Transaction Information

• Ride history (date, time, pickup, destination)
• Ride type (Instant, Shared, Manual)
• Vehicle category selected
• Pricing information
• 4-digit ride codes
• Ride status (completed, cancelled)
• Driver ratings and feedback
• User ratings and feedback
• QR code scan records (for Manual Rides)
• Wallet balance and transaction history
• Recharge plan purchases and activation dates

2.4 Device Information

• Device type and model
• Operating system version
• Unique device identifiers
• IP address
• Mobile network information
• App version
• Language preferences

2.5 Usage Information

• App interaction data
• Features accessed
• Time spent on Platform
• Search queries
• Push notification interactions
• Crash reports and error logs

2.6 Communications

• Customer support inquiries
• Feedback and reviews
• In-app messages between users and drivers
• SMS and email communications

3. How We Collect Information

3.1 Information You Provide

• During account registration
• When completing KYC verification (Drivers)
• When booking or posting rides
• When topping up wallet
• Through customer support interactions
• When providing ratings or feedback

3.2 Automatically Collected Information

• Location data through GPS when using ride services
• Device information when accessing the Platform
• Usage patterns through analytics tools
• Cookies and similar tracking technologies

3.3 Information from Third Parties

• Payment processors (Razorpay) for wallet transactions
• Identity verification services for KYC
• Map service providers (Google Maps)
• Government databases for license and vehicle verification

4. How We Use Your Information

4.1 To Provide Services

• Facilitate ride matching between users and captains
• Enable real-time location tracking during Instant Rides
• Process ride bookings and manage Shared Rides
• Generate and maintain unique QR codes for captains
• Display captain information when QR code is scanned
• Send ride notifications (arrival alerts, ride started, cancellations)
• Validate 4-digit ride codes
• Enforce 20-meter destination validation for ride completion
• Process wallet top-ups and recharge plan purchases
• Manage subscription-based access to ride services

4.2 To Improve User Experience

• Provide personalized search suggestions based on saved locations
• Display relevant ride options
• Show captain/user status (Active/Expired)
• Optimize ride matching algorithms
• Enhance app performance and functionality

4.3 For Safety and Security

• Verify captain credentials through KYC process
• Authenticate users and prevent fraud
• Monitor for suspicious activities
• Investigate accidents, disputes, or policy violations
• Enforce Terms and Conditions
• Ensure only captains with active recharge plans access services

4.4 For Communication

• Send push notifications about ride status
• Provide customer support
• Send important updates about your account or services
• Communicate promotional offers (with your consent)
• Notify about policy or pricing changes

4.5 For Analytics and Business Operations

• Analyze usage patterns and trends
• Generate business insights and reports
• Develop new features and services
• Conduct research and testing

4.6 For Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent illegal activities
• Enforce our agreements and policies
• Protect rights, property, and safety of Quyoom, users, and others

5. Information Sharing and Disclosure

5.1 With Other Users of the Platform

Users can see:

• Captain's name, profile photo, vehicle number
• Captain's status (Active/Expired) when scanning QR code
• Captain's real-time location during Instant Rides (updated every 30 seconds)

Captains can see:

• User's name and pickup location
• User's destination (if provided)
• User's real-time location updates (every 30 seconds) during Instant Rides
• Ride codes when shared by users

5.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Razorpay) for wallet transactions
• Mapping services (Google Maps) for location and navigation
• Cloud storage providers for data hosting
• Analytics providers for app performance monitoring
• Customer support tools for assistance services
• KYC verification services for captain onboarding

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.3 For Legal Reasons

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions
• Investigate fraud, security issues, or policy violations
• Protect rights, property, or safety of Quyoom, users, or the public

5.4 Business Transfers

If Quyoom is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and its impact on your data.

5.5 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5.6 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or analytics purposes.

6. Data Retention

6.1 Active Accounts

We retain your personal information for as long as your account is active or as needed to provide services.

6.2 Ride History

• Ride details (pickup/destination locations, dates, times) are retained indefinitely to:
  • Provide search suggestions for future rides
  • Maintain transaction records
  • Resolve disputes
  • Comply with legal obligations

6.3 Wallet Transactions

Financial transaction records are retained for a minimum of 7 years as required by Indian law.

6.4 Deleted Accounts

• Deactivate your profile within 30 days
• Retain certain information as required by law (financial records, KYC documents)
• Anonymize or delete other personal data within 90 days
• Maintain anonymized ride history for analytics purposes

6.5 Legal Holds

We may retain information longer when required for legal investigations, disputes, or regulatory compliance.

7. Data Security

7.1 Security Measures

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Secure storage of KYC documents and payment information

7.2 Your Responsibility

• Protect your account credentials and 4-digit ride codes
• Do not share your QR code (Drivers)
• Use secure passwords
• Log out of shared devices
• Report suspicious activities immediately

7.3 No Guarantee

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted through the Platform.

8. Your Rights and Choices

8.1 Access and Correction

• Access your personal information stored on the Platform
• Correct inaccurate or incomplete information
• Update your profile details at any time through the App

8.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

8.3 Account Deletion

You can delete your account at any time through the App settings. Note that:

• Some information may be retained as described in Section 6
• Wallet balances may be subject to refund policies
• Active recharge plans are non-refundable

8.4 Location Services

• You can control location access through your device settings
• Disabling location services will prevent you from using ride services
• Real-time tracking requires continuous location access during Instant Rides

8.5 Communications Preferences

• Opt out of marketing communications (you will still receive service-related notifications)
• Control push notifications through device settings
• Unsubscribe from SMS messages by following provided instructions

8.6 Cookies and Tracking

You can control cookies through your browser settings, though this may affect Platform functionality.

9. Children's Privacy

The Quyoom Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

Users under 18 may use the Platform only with parental supervision and consent.

10. Third-Party Services

10.1 External Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10.2 Payment Processing

Wallet top-ups are processed through Razorpay. Your payment information is handled according to Razorpay's privacy policy and security standards. Quyoom does not store complete payment card details.

10.3 Google Maps

Location and mapping services are provided by Google Maps. Your use of these services is subject to Google's Privacy Policy.

11. International Data Transfers

Your information may be transferred to and processed in locations outside your country of residence. These locations may have different data protection laws. By using the Platform, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

Material changes will be notified through the App or via email, the updated effective date will be displayed at the top, and continued use after changes constitutes acceptance. We encourage you to review this Privacy Policy periodically.

13. Specific Privacy Practices by Feature

13.1 Instant Ride

• Real-time GPS tracking for both users and drivers (every 30 seconds)
• 4-digit ride codes generated and stored for verification
• Fixed pricing information stored
• Driver cannot end ride unless within 20 meters of destination (location validation)
• Billing details stored after ride completion

13.2 Shared Ride

• Ride details visible to all potential passengers
• Driver information displayed to users searching for rides
• No real-time tracking during ride
• Booking history maintained for all participants
• Cancellation notifications sent to affected users

13.3 Manual Ride

• QR code scan records maintained
• Driver profile information displayed upon scan
• Active/Expired status shown to users
• Ride details and billing stored after completion

13.4 Wallet and Recharge Plans

• Transaction history maintained indefinitely
• Payment information processed securely through Razorpay
• Recharge plan status tracked to enforce service access
• Wallet balance visible only to account holder

14. Compliance with Indian Laws

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other relevant regulations

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: privacy@quyoom.com
• Customer Support: support@quyoom.com
• Driver Support: captain-support@quyoom.com
• Address: 01,02, Quyoom Technologies, Tumina, Kupwara, Jammu and Kashmir, India 193224.

Data Protection Officer: Musharaf Qureshi — Email: dpo@quyoom.com

16. Grievance Officer

• Name: Mohd Yasir
• Email: grievance@quyoom.com
• Address: 01,02, Quyoom Technologies, Tumina, Kupwara, Jammu and Kashmir, India 193224.

The Grievance Officer will respond to complaints within 24 hours of receipt and resolve them within 30 days.

By using Quyoom services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.